Customer Feedback

Piet

Maritz

We would like to take the opportunity to thank the team at Bathroom Bizarre’s Cape Gate Lifestyle Branch, especially Brandon and Justin the Branch Manager for their help and assistance in the renovations to our house. Their client- and after sales service is really top notch. They really went out of the way to assist us.

Good day I would just like to commend you on your Milnerton Store.
I am doing bathroom renovations and have been to some of your competitors. By accident I found you site on the website when I was looking at different taps.
At the one competitor I could not find anyone to assist me and when I did - they did not have the information I needed and were not equipped to assist me at all, needless to say, I walked away with not buying anything and feeling very frustrated and disappointed.
I then went to the next competitors in Milnerton and the staff had a fair amount of knowledge, but one felt that they were just trying to sell you as much as they could. In the middle of assisting me they would keep leaving me to grad the next person walking through their doors. Very frustrating as I now had to wait while they helped somebody else.
Walking into your store was such a treat. Your layout is fabulous and the staff all very friendly. I was very lucky to be looked after by Gushin Kammies. He listened to me and quietly showed me the different products that I was looking for. He was not overbearing and shopping with him in your store landed up being one being such a pleasure. I landed up buying more than what I anticipated doing and am delighted with the products.
Gushin is one very special person, he clearly understands his customers and is very professional in dealing with people. When there was no stock on certain items, he took the trouble to find the stock at other stores. He went the extra mile for me and I will be recommending him and your store to all my family, friends and clients.
Thank you so much for training your staff so well and making your store such a wonderful experience to shop in.

Fay

Forbes

I just wanted to, once again commend Johnny Lamprecht on your excellent service. My shower panels were delivered safely yesterday. It is so refreshing to receive great customer care. You are a credit to your company.
Thanks again

Haroon

Bhamjee

Johnny Lamprecht was very efficient and needs to be recognized for his excellent service.  I wish more people could take lessons from him. 

I phoned Xavier street and I was informed that only next year February 2018 stock will be available.
I emailed and William Gafane came back to saying that he will only know tomorrow when he gets stock from his warehouse.
I assumed that the stores are online to each other and they could have given the same service as Johnny.
In conclusion, some people are extremely efficient.
Thanks to Johnny once more you deserve 5 *****
 

Barbara

Walsh

Fantastic service from the online shop - thank you Johnny for going the extra mile to make sure my emergency order was delivered in very good time!."

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Bev

 

Dear Sir I would like to compliment Benton on the excellent Customer service experience I receive from him in Nov/Dec 2017.

Prior to walking into your store, I had been to several bathroom Bizarre stores looking for a standard unit for a bathroom. Not one of the other stores was prepared to assist as the standard answer I got was the factory is closed. When I told Benton my story, he took initiative and sourced a unit from his stores, called the granite people to assist in cutting a granite top. He Kept me informed all along the process and ensured we got what we needed in time.

It is rare that you find such great Customer Service and would really like Benton to receive the recognition and thanks he deserves, He is an asset to bathroom Bizarre and trust he will go far in his career.

Thank you Benton – appreciate your assistance

Jacqui

Woodroffe

I was helped this morning by Vivian Motha at the Rosebank Bathroom Bizarre. I was very impressed with her excellent client service and helpful attitude.

Andreo &

Julani

Angelucci

"I would just like to bring to your attention the absolute awesome service we got from Daniel Khohlo at Bathroom Bizarre, Menlyn Retail Park. He is an absolute pleasure to deal with, friendly and professional. He knows his products very well and must be a huge plus for your business." 

Tony

Lochner

EXCELLENT SERVICE STEPHEN from Waterfall Branch. " Stephen I would just like to extend my thanks and appreciation for the excellent service I received from you and your team. I know that my request was outside of your policy but you still did everything you could to try and satisfy my needs. I find that this is far from the norm in this day and age. I can assure you that I will remain a loyal client because of your attention."

RS

Conferences

I would like to congratulate Colbert I hope that you are doing well. I have to send you this email just to compliment one of your staff members, Colbert. What a diamond you have. I was meaning to send this email but was a bit hectic. We moved into our new home December last year, and we bought all our bathroom accessories from your Centurion store where Colbert is working. What a pleasure it was to work with Colbert. I have to say he is very helpful, very efficient and accommodating… Even after hours he could help me via sms or email. You have to to be very proud of his service he gives to his clients. We have worked with many suppliers during this building project and Colbert was one of the best suppliers with this good and professional service. I was extremely happy with him really.. You should be proud to have Colbert on your team he is a good Sales person to have, not many sales people have such a commitment and dedication like him. ..."

Ryno

I would like to thank Walter at Bathroom Bizarre New Market

I'm dealing with people everyday of my life and have been for several years. And never have I came across someone like Walter, who gave me excellent service last week who took me under his wing and made me felt very welcome. I've learned that sales are contingent upon the attitude of the salesman, not the attitude of the prospect, and I could see he always has great attitude. I got to say that Walter also made my day. Thank you very much for the great service and hospitality. I am very happy with my tiles and ill be sure to sent family and friends to New Market for its quality and professional service!..."

Samantha

Schaffler

Hi Jacques and Roddey Just to let you know I think we are finally finished with the house. It has been such a long journey but you guys were fantastic.

Thank you for all your service, it was really appreciated to work with such honest businessmen.

I would love to invite you to come see the bathrooms if you would like so if you are interested please let me know and I can make a time to meet you for a walk through. I have taken pictures as well but haven’t got myself organized enough to send them yet.
Thanks again for all your professionalism and integrity.

Kind regards
Sam

Lynne

Mac Neill

In 2010 I purchased a Tivoli sink mixer from your Tokai branch, and it's recently started leaking. In my efforts to track down a new cartridge for this tap, I had the pleasure of speaking to Michael at your Tokai branch yesterday,

and was bowled over by the amazing recommendations and service he gave me - particularly considering that Bathroom Bizarre no longer even stock the Tivoli range. Michael phoned the supplier in Johannesburg on my behalf, and called me back within minutes, to say that as the supplier had discontinued my specific tap, the cartridge would also have been discontinued; and as the tap was less than 10 years old, the warranty would still apply, and the supplier was prepared to supply me with a new replacement tap! I couldn't believe the trouble Michael had gone to. He was a pleasure to deal with, and solved my problem by putting me in touch with the supplier. My new tap is due for delivery next week.

I have never encountered such excellent service before! Michael could so easily have told me that Bathroom Bizarre no longer stock Tivoli products, and yet he went the extra mile to help me, and solve my problem! Needless to say, for my next 'bathroom purchase', I will be heading straight back to Bathroom Bizarre! Well done and "thank you" to Michael! If only more companies would pay attention to the importance of exceptional customer service, particularly in these tough economic times!

Ian

Strumpher

EXCELLENT SERVICE HUNTER Just wanted to take this opportunity to thank you and Hunter for the service given to me. Hunter and his team did a fantastic installation and provided excellent service which is rare in this day and age.
I, if given the opportunity in future will recommend you, Hunter and Bathroom Bizarre.
Thanks once again and Hunter if you could pass on compliments to your installers.

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